This strategic analysis is part of Frost & Sullivan’s continued
coverage of the enterprise telephony marketplace. Through extensive
primary and secondary research, this analysis provides telephony
equipment vendors, service providers, value-added resellers (VARs),
systems integrators (SIs) and other market participants with a detailed
analysis of the telephony customer premises equipment (CPE) services
marketplace. Within this analysis, Frost & Sullivan has presented
the market drivers, restraints, competitive landscape, segmentation,
demand, market shares, and revenue of the rapidly evolving telephony CPE
market.
No. of Pages: 98
Table of Contents
North America Enterprise Telephony Implementation & Management Services Industry Report
Published: December 2011No. of Pages: 98
Table of Contents
Executive Summary
- Executive Summary
- Market Engineering Measurements
- CEO's Perspective
Market Overview
- Definitions
- Key Questions This Study Will Answer
- Segmentation by Country
- Segmentation by Service Type
- Segmentation by Business Size
- Segmentation by Business Size Discussion
- Distribution Channels
- Distribution Channels Discussion
External Challenges: Drivers and Restraints Total Market
- Drivers Impact and Duration
- Drivers Explanation
- Restraints Impact and Duration
- Restraints Explanation
Forecasts and Trends Total Market
- Market Engineering Measurements
- Forecast Assumptions
- Total Enterprise Telephony Implementation and Management Services Market Revenue Forecast
- Revenue Forecast Discussion
- Total Enterprise Telephony Implementation and Management Services Market Percent Revenue Forecast by Service Type
Demand Analysis Total Market
- Degree of Influence
- Users of Managed Services
- Non-Users of Managed Services
- Perceived Managed Services Benefits
- Perceived Managed Services Disadvantages
Market Share and Competitive Analysis Total Market
- Market Share
- Competitive Environment
- Top Competitors SWOT Analysis
- Competitive Factors and Assessment
- AT&T Profile
- Arrow S3 (Shared Technologies) Profile
- Avaya, Inc. Profile
- Black Box Network Services Profile
- Cisco Systems, Inc. Profile
- Mitel Networks Corporation Profile
- NEC Corporation of America Profile
- Verizon Business Profile
Installation and Professional Services Breakdown
- Installation and Professional Services Segment Revenue Forecast
- Installation and Professional Services Segment Revenue Forecast Discussion
Contractual Maintenance Services Breakdown
- Contractual Maintenance Services Segment Revenue Forecast
- Contractual Maintenance Services Segment Revenue Forecast Discussion
Managed Services Breakdown
- Managed Services Segment Revenue Forecast
- Managed Services Segment Revenue Forecast Discussion
Time and Material Services Breakdown
- Time and Material Services Segment Revenue Forecast
- Time and Material Services Segment Revenue Forecast Discussion
The Last Word
- Three Big Predictions
Appendix
- Market Engineering Methodology
- Other Competitors
- Avaya, Inc. Profile (continued)
- Black Box Network Services Profile (continued)
- Frost & Sullivan Survey Method Details and Corporate Demographic Profile
- Frost & Sullivan Survey Corporate Demographic Profile
